Client Experience Representative

We Are Hiring Client Experience Representatives!

We are looking for individuals who are passionate about helping others, have strong communication skills, enjoy learning from your team, and like to contribute to a fun and productive work environment.

During Your First Year With Good Nature You Will:

1. Treat Each Client Like A V.I.P. (Get Three 5 Star Client Reviews)
2. Become Good Nature Certified (Pass New Hire Courses & Quizzes)
3. Show You Care - Go Above & Beyond For Clients (Internal & External)

Position Tasks & Key Activities

• Answer the phone with a smile by the second ring
• Show our clients how special and important they are to us
• Manage client & prospect requests and effectively document results
• Handle client complaints, issues, and questions in an efficient manner
• Bring a positive, “can-do” attitude into the office and share that
• Listen to understand each and every situation before offering solutions
• Maintain an organized work space with a place for everything
• Communicate messages quickly from office to associates and field reps & vice versa
• Clean, maintain and use personal call log daily
• Be proactive with client questions, issues, and complaints
• Share your ideas for improvement
• Additional duties to be added based on your skill-sets

Qualifications

• Continuing education beyond high school is not required, but is a plus
• Previous customer service experience is not required, but is a plus
• Must be a “people person” and a good listener on the phone
• Positive Attitude
• Previous experience with typical office software and phone systems is required
• Ability to multitask
• Comfortable with technology
• Candidate must be driven and motivated to provide excellent customer service and treat every client as a “VIP” by going above and beyond traditional customer service
• Background in handling customer issues, dealing with difficult individuals, and prescribing solutions to help clients is preferred.

Compensation

• Competitive Compensation
• Quarterly Bonus Opportunity
• Continuous Training & Opportunity for Career Growth
• Retirement, Health, Vision and Dental Benefits, as well as 401(K) Matching

Hours & Work Week Requirements

• Reports to Client Experience Manager
• Typical 40 hours per week possibly more during the Spring rush
• Candidate will have to work various Saturdays throughout the year (specifically in Spring & Early Summer)